Privacy Policy


The European Union General Data Protection Regulation (EU GDPR) replaces the UK Data Protection Act 1998 and EU Directive 95/46/EC. GDPR aims to prevent security breaches and loss of Personally Identifiable Information (PII) by organisations that hold or process such data by providing a coherent and thorough personal data privacy law across EU member states.
Neon Vapes takes every effort to comply with GDPR regulations and our privacy policy has been compiled to give you a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website whilst maintaining and informing you of your rights.

What is Personal Identifiable Information? (PII)
Personal Identifiable Information is the personal data or information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Examples include an individual’s name, age, address, date of birth, their gender and contact details. PII may also contain Special category data or sensitive information such as an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or sexual orientation.

For us to deliver our goods and services we require the following information:
• Name
• Address
• Date of Birth
• Telephone number
• E-mail address
• IP Address (your unique online electronic identifier)

Your Rights and how to Exercise them
With regards to your Personal identifiable information (PII) you have the following legal rights:
• The right to be informed about how your PII in processed. (where it is stored and for what purpose)
• The right to access your PII.
• The right to object too or restrict the processing of your PII.
• The right to delete your PII.
• The right to receive an electronic copy of your PII.
• The right to rectify or amend your PII if detailed stored are incorrect.
You can exercise your rights at any time and to do so the regulations require you to submit a subject access request (SAR) to our data protection representative (DPR) at Info@neonvapes.co.uk. There is no charge or fee to process these requests unless they are considered to be repetitive, wholly unfounded and/or excessive. At which point we would be entitled to charge a reasonable administrative fee.
In the unlikely event we are unable to fully meet any of your requests due to extenuating circumstances, we will establish timely and consistent open lines of communication as stipulated within the regulations.

Payment details
Neon Vapes do not take payments directly. Once you have confirmed your purchase you will be directed to our secure payment merchant. Neon Vapes do no store or have access to your payment details. Our payment merchant privacy policy can be accessed on their website.

Processing your Personal Identifiable Information
In order to deliver the services you have asked for, it is in our legitimate interest to collect the PII we have requested (as listed earlier). We do not share this information other than to directly comply with your goods and service request. For example your address will be shared with the selected dispatch company.
With the exception above, Neon Vapes do not share any of your PII with any other individual or organisation or personally use it for any marketing or profiling.

Retention of your PII: Once we have concluded the terms of our contract to you, we have no legal basis to retain your PII. However we have identified administrative reasons to retain your information (administrative retention) and will maintain your records for 12 months in case of future business needs or to enable us to answer queries about services we have previously delivered to you. After this period your information is automatically deleted from our database and any e-mail correspondence is manually deleted from our records.

Storage of your PII: Your PII is stored on our website database which is located on an encrypted server. Our servers are operated by 1&1 Oinos, who hold your data in accordance with our written controller-proccessor agreement. This agreement stipulates that they are to hold your data, ensure that it is backed-up and that they do not access or share it. Acting as the processor, they are not to step outside of their remit, as agreed in our contract.

Security of your PII: Neon Vapes make every effort to ensure your PII is secured. Our team regularly conduct security checks to identify any vulnerabilities we may have to ensure you information is as safe as possible. Our server is encrypted, and any information submitted through our site is encrypted via Secure Socket Layer (SSL) technology. This can be verified by the padlock symbol next to our URL. All payment transactions are processed through s secure gateway provider and as such are not stored or processed on our servers.

Information about Cookies
Our site uses cookies which are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since most browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.

Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Contacting us
If you wish to contact us regarding GDPR, your PII or our privacy policy, you can do so by writing or e-mailing our Data Protection Representative at the below contact details.
Info@neonvapes.co.uk
Neon Vapes
Dudley Court South,
Level Street,
Brierley Hill,
DY5 1XN

Disclaimers
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• You may use our site only for lawful purposes. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Unauthorised use includes but is not restricted to knowingly introducing viruses or other technologically harmful material, attempting to gain unauthorised access such as by hacking or by attacking the website including denial of service attacks.
• We will not be liable for any loss or damage if for any reason this website is unavailable or suspended for whatever reason including as a result of technical problems.
• We cannot provide any warranty or guarantee that our website is free of viruses or any other technically harmful material.