The following terms will be used to refer to Neon Vape, (“we”, “our”, “us” and “ours”)
The following terms will be used to refer to customers and users of the Neon Vape website, (“you”, “your”, “yours”, “candidate”, “user”, “users” and “customer”)
These terms and conditions will apply to any individual or company that makes a purchase or Neon Vapes through the website or directly via a telephone order where applicable.
Neon Vapes reserves the right to amend or edit any of our terms and conditions, without providing notice to customers, due to changing needs of the business, amendment in partner terms or changes in any law or policies that relate to the services we offer. Any changes will be in immediate effect and apply to any bookings made after those changes have been made.
It is the responsibility of our customers to ensure that they agree and comply with our term and conditions before they make a purchase.
Neon Vapes is an online retail of vape kits, e-liquids and other associated accessories.
Any mail correspondence for Neon Vape can be mailed to our registered office at Dudley Court South, Level Street, Brierley Hill, West Midlands, DY5 1XN, via e-mail at email@example.com or via our contact form on www.neonvapes.co.uk/contact
We Cannot offer our products to anyone under the age of 18.
When entering the website, you will be asked to confirm you are of a legal age to purchase any of our products. Neon vapes reserve the right to carry out age verification checks on your purchase. If we are not fully satisfied that you meet the legal age requirements to make your purchase, we have the right to cancel your order.
Product safety and safe use
All items sold on our website meet UK safety laws and standards. While we state that vaping can help switch from smoking, vaping products are not sold as recognised smoking cessation aids or nicotine replacement therapy.
Vaping products are not intended for use for none smokers and in addition, should not be used if you are pregnant, breast feeding, or persons with or at risk of heart disease, unstable heart condition, high blood pressure, diabetes or those on medication.
If you experience symptoms of nicotine misuse such as vomiting, dizziness, diarrhoea, nausea, weakness or rapid heartbeat, immediately discontinue use and consult your GP.
You are responsible for the correct and safe use of your purchased products and will follow the manufactures guides to use. Any alteration or modification of items purchased from our website is done at your own risk.
Same day shipping
To qualify for same day shipping, your order must be received by our dispatchers before 3pm. Any order received after this deadline will be shipped the following day.
We use a number of delivery courier services depending on the size of goods and location of the required delivery and shipping method selected. Neon Vapes are not directly responsible for the delivery of your goods and cannot be held directly responsible in the unlikely event of loss or delay of your goods. However we will act a s a liaison between our customers and the courier service where required.
Order dispatch and delivery details
it is responsibility of the customer to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.
Unwanted returns (14 day money back guarantee)
Neon vape complies with distance selling regulations and any unwanted items can be returned for a refund (not including any shipping costs incurred) if returned within 14 days of purchase. In this instance the returned products should be sealed in their original packaging and unopened. If you are returning an item over the value of £50, we would recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We cannot provide a guarantee that we will receive your returned item.
We cannot accept e-liquids once their seals have been opened.
Product Warranty and returning faulty/damaged items
We provide a 90-day warranty for all electronical goods from the date of purchase. Our product warranty provides cover for mechanical and electrical breakdown but will be limited to 90 days and will not cover cosmetic damage, general wear or accidental/liquid damage. If your product has exceeded our 90-day warranty, we would advise you or your contact the manufacturer directly as most electrical products come with a 1-year manufacturer warranty.
Your warranty does not cover faults caused by misuse or accident.
When returning a faulty item, you must complete the returns form supplied so we are able to track and process your request. If there is any visible outer damage or signs of dropping, then your warranty will be voided for those products. Our team will contact you within 5 days of receiving your product with a resolution. When faulty, we will always try to repair the products and send the same product back to you. If repair is not possible then we will provide a replacement or a refund.
VAT & Payment for Goods
All products on our site include 20% VAT. Our VAT registration number is 345259783.
We use a secure payment gateway to process your payment for goods. Neon Vapes do not hold or have access to your card payment details.
Discount codes must be used at the checkout and cannot be applied to orders that have already been placed. We use a number of discount codes for a variety of promotional offers. Neon Vapes reserve the right to withdraw or end a promotion early.
Vouchers and Discount Codes
Neon Vapes will use a number of different discount codes and vouchers that will be valid for money off or other perks (such as free shipping or freebies for the order of specific goods). Whether a voucher has a termination date or not, we reserve the right to terminate any voucher and discount codes early should we deem we are no longer able to offer. Unless stated, only one voucher or discount code will be redeemable per order.